Frequently Asked Questions


What is One Extra Night Travel?

We’re an independent UK travel agency based in Alnwick, Northumberland creating tailor-made holidays with a concierge-style service. We handle flights, hotels, transfers, tours and car hire.

Who is it for?

UK travellers who want a hassle-free, personalised trip—ideal for ages 30–70 and busy people who prefer one point of contact.

Which airports can I fly from?

Any UK airport. We specialise in regional departures (e.g., Newcastle, Edinburgh, Birmingham) and compare London options when they help on time or price.

How does the planning process work?

Share your dates, budget and interests. We shortlist options, refine with you, then book and manage the details—documents, seating requests and special touches.

Do you charge fees?

Most trips are commission-based with no planning fee. If a research or ticketing fee is needed (e.g., complex flight-only), we’ll confirm it upfront—no surprises.

Is my booking protected?

Where applicable, trips are packaged through trusted ATOL-holding suppliers and you’ll receive an ATOL certificate for protected packages. Flight-only and hotel-only follow the provider’s terms.

What support do I get while travelling?

A single point of contact before, during and after your trip, plus 24/7 assistance from our supplier partners for issues like delays or changes.

How are prices quoted?

In pounds, typically per person based on two adults sharing, subject to availability and change with dates, seasonality and exchange rates. Blackout dates and other conditions may apply.